Shipping Information
📦 Shipping Information
🛡️ Live Arrival Guarantee
- Pickup Orders must be collected within 4 hours of availability.
- To report DOA (Dead on Arrival), email a clear photo of the coral in its original bag within 2 hours of delivery to Manager@riptideaquaculture.com.
- Late claims may be reviewed at our discretion. If approved, you will receive store credit.
- Do not reject delivery or discard coral without approval—this voids the guarantee.
We can't fix what we don't know about — communication is key!
🚚 Shipping Details
- We ship via UPS Next Day Air.
- Shipments go out Monday through Thursday only.
- We may delay shipping due to weather or holidays to protect your corals.
❄️ Winter Shipping Guidelines
- We include 40-hour heat packs in colder months.
- Packages are labeled “Live Coral” and “Fragile”.
- Be home for delivery or select a UPS hold for pickup location.
Read our full Winter Shipping Guide here.
📞 Contact Us
- Email: Manager@riptideaquaculture.com
- Phone: 321-295-6567
- Contact Form
We respond to all messages by the next business day.